RETURN POLICY
ARE YOU NOT SATISFIED OR IS YOUR ITEM DEFECTIVE?
You can of course exercise your right of withdrawal within 14 days from the date of receipt of your order.
Simply contact us via our contact form or by email at:
Email: info@kovali.fr
We will process your request and coordinate the next steps quickly and easily.
Please do not return any merchandise without first contacting us by email, in order to ensure proper processing and allocation of your return.
The return address will be sent to you by email.
IMPORTANT INFORMATION REGARDING CLAIMS OR RETURNS
In case of a complaint, return or any other problem, please be sure to contact us first by email.
Together we will find a quick and simple solution.
Opening a dispute via a payment provider such as PayPal or Klarna is generally neither the fastest nor the most efficient solution, as these procedures can take several weeks or even several months.
Customer satisfaction is our top priority — we look forward to your message so we can resolve your request as quickly as possible.
Email: info@kovali.fr
NOTICED
Please return the items to us in a clean and neat condition, with all accessories and, if possible, in their original packaging.
Upon receipt and verification of the return, we will process the refund via the same payment method used for your purchase.
Please note that processing a return can take up to 14 days after receipt.